Terms and conditions

Bookings and availability

To enjoy the experience at our studio, a prior booking through our website is essential. We cannot guarantee availability without a confirmed booking.

Each session lasts 2 hours. Within that time you choose the piece to paint, receive the general explanation, and the last 5-10 minutes are for cleaning the materials and leaving the space as you found it.
If you don't finish your piece within this time, you can come back another day to complete it by paying $250 MXN for another 2-hour session. You need to book again and let us know you're coming to finish your piece.
Unfinished pieces can be kept at our studio for a maximum of 1 month.

Minimum spend: everyone who paints must spend a minimum of $250 MXN.
Companions: if you come as a companion without painting, a fee of $250 MXN per 2 hours applies. Everyone present needs a booking so we can organise the space and tables properly.
Exceptions: no additional charge applies to companions of children under 5 or to people who need assistance, such as carers of elderly people or people with reduced mobility. These people should not be included in the booking.

Children aged 12 and over may take part without adult supervision, but we must have a contact number for a responsible adult.
Children under 12 must be accompanied by a responsible adult, who must be included in the booking and either pay the companion rate or paint their own piece.

Pets are allowed, as long as they are friendly and under the customer's supervision at all times.

If you break your own piece while painting: we offer you a 50% discount on a new piece. The discount is applied on the spot, or you receive a “Return Voucher” for the recorded amount to use in the future.
If you break a piece from the shelves or the display: you must pay 30% of the value of the broken piece.
If you break a piece belonging to another customer on the pick-up shelf: you must pay 100% of its value.
If misuse of the materials is detected: a first warning is given. If the misuse continues and causes damage, the customer must pay 50% of the value of the broken piece.

Once painted, your piece must stay at the studio for glazing and firing for about a week. The pick-up date is given to you on the day you come to paint. This is not a guaranteed timeframe and may vary depending on workload. If you have questions about our current pick-up dates, you can contact customer service to confirm them.
The firing process is entirely handmade, so slight colour variations may occur both in the glazes and in the pieces themselves. These differences are natural and part of the unique character of each creation, so they are not considered defects and we do not give refunds or accept liability in these cases.
If a piece is damaged during firing due to human error or a kiln failure, we will give you a Return Voucher for the full value of the piece so you can paint it again at no cost. The voucher does not expire and must be presented to be used.
We recommend checking your piece carefully when you pick it up to make sure it is in good condition. Once the piece has left the studio, we cannot guarantee that any damage happened during our process, so we accept no liability for pieces damaged after delivery.

We do not ship finished pieces. Pieces must be picked up at the same studio where they were painted.
Finished pieces are kept for 1 month from the pick-up date. After that time they go to charity markets or internal company use, and become the property of the company.

We do not give refunds. However, since the firing process is handmade and carries certain risks, if your piece suffers irreversible damage in the kiln or is lost through our error, we will offer you a Return Voucher so you can choose a new piece.
Return vouchers can be used to get a piece of the same value at any time. They are personal, non-transferable and do not expire.