Shipping
Coverage
We ship throughout Mexico, to all 32 states.
How the shipping cost is calculated
Shipping is handled by an external carrier ([CARRIERS YOU WORK WITH, e.g. Estafeta, FedEx, DHL, Paquetexpress]) and it is the carrier that sets the rate based on the destination postcode and the weight and dimensions of the package. That is why the exact shipping cost is calculated on the spot: enter your address in the cart and you will see the amount before paying. There are no additional charges after purchase.
Free shipping
On orders over $[AMOUNT] MXN. [Remove this line if you do not offer it.]
Handling time
We prepare your order and hand it to the carrier within [1] to [2] business days. Orders placed after [TIME], on weekends or on public holidays start counting on the next business day.
Estimated delivery times
Estimated by the carrier, in business days and counted from pickup:
- Metropolitan and local area: [1] to [2] days
- Main cities inland: [2] to [4] days
- Extended zones and rural areas: [4] to [8] days
These are the carrier's estimates, not guarantees: they do not include Saturdays, Sundays or public holidays, and may be extended due to weather, high season (Buen Fin, Christmas, Hot Sale) or causes beyond our control.
Extended zones
Some remote postcodes carry a carrier surcharge, which is also calculated in the cart, and in certain areas delivery is to a branch (pickup point) instead of to your door. The system will let you know if this applies to you.
Tracking
As soon as your order ships we email you the tracking number and the link to track it directly with the carrier.
Delivery details
Check that the street, building and unit number, neighbourhood, city, state and postcode are complete and correct, and leave a contact phone number. If the carrier cannot deliver because of an incorrect detail or because nobody was there to receive it after [2] attempts, the package returns to our warehouse and re-shipping incurs a new shipping cost payable by the customer.
Damaged or lost package
If your order arrives opened or damaged, take photos before opening it and write to us within [5] calendar days at [CONTACT EMAIL]. We file the claim with the carrier and take care of the solution; you do not have to handle it yourself.
Invoicing
If you need an invoice, request it at [HOW AND WHEN TO REQUEST IT] with your tax details.